This weeks journal club article is supplemented with a discussion on quality improvements and work-as-done. The article explores the role of non-participant observations (NPOs) at the care interface during experience-based codesign (EBCD) initiatives aimed at improving healthcare services. EBCD combines co-design and lived experience, using findings from observations and patient interviews to collaboratively inform service improvements. This is part of a participatory design method that involves both service users (patients) and providers. The article demonstrates how NPO serves as a critical foundation for EBCD, offering observational data that enhances participant narratives. It outlines practical steps to conduct NPOs ethically and systematically, and shows how to effectively integrate these findings into collaborative healthcare design processes.

Journal Club Article: Cheek, C., Austin, E., Richardson, L., Testa, L., Ransolin, N., Francis-Auton, E., Safi, M., Murphy, M., De Los Santos, A., Vukasovic, M., & Clay-Williams, R. (2024). Non-Participant Observations in Experience-Based Codesign: An example using a Case Study Research approach to explore Emergency Department Care. International Journal of Qualitative Methods, 23.

Clinical Quality Improvement & Work-As-Done

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